©2007 Construction Experts, Inc.
Introduction
Both oral and written communication carry a deep impact
on the people you work with and the situations under which you work.
Communication is multi faceted. It includes
nonverbal communication, body language, listening, inflection, and written communication.
Without quality skills in each of these categories you are putting yourself and
your career at risk.
This course is designed for you to become a more
effective supervisor by becoming a more effective communicator. The skills you learn
within the course will be put to use right away!
Here is a preview of what you can expect to get out of
this course.
Learning Objectives
- Learn the different parts of communication
- Know the difference between passive, aggressive and
positive-direct communication behaviors
- Take charge of developing your positive direct
communication abilities
- Learn to communicate effectively with your crew
- Develop useful writing skills
- Learn to use questioning skills
- Learn how to use both open-ended and closed-ended
questions
- Harness the techniques of active listening
- Establish a negotiation strategy through
which you will be able to reach commitment and agreement
- Understand why others have problems communicating with you
- Communicating with difficult people
- Deliver better, more precise working instructions
- Communicate with peers and supervisors effectively
- Apply your active listening skills as a management
method
- Learn to lead a successful meeting
Class Organization
The following table lists the learning modules, the
maximum value in points a student can receive within each module, and the time in which
the modules must be finished. | 
