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These are a list of common questions we have been asked since switching to the new system. Click on your question to see the answer displayed below.
- This is my first time to the new area, do I need to set up an account?
- Can I change my username and password?
- If I signed up for a membership or renewed my membership today, when will I get member prices?
- I've subscribed as an Electronic subscriber, when can I view the Cost Engineering Journal?
- I have forgotten my username and/or password, can't I just create another account?
- I have questions about items in the bookstore, should I just place my order and you can refund me or charge me additional, if necessary?
- Where do I change my personal information?
- I registered for the Annual Meeting or a Distance Learning Course, but when I go to the Checkout, it says $0.00?
- I started to register or join AACE, but decided not to, why are there items in my cart?
- I just signed up for the Annual Meeting or a Distance Learning Course but forgot to add an event, why does it say my registration is pending and won't let me add any additional events?
- I tried to register for the Annual Meeting, a Distance Learning course or tried to buy a product and got I non-member prices. I was told that I had to wait for my membership to be processed. I've waited a few days why have the prices not changed?
- Why am I not able to register and pay for Certifications through this part of the website?
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- This is my first time to the new area, do I need to set up an account?
- Depends, do you have an AACE Membership?
- Yes. No you do not need to create a new account. Use your member number as your username and your last name with the first letter capitalized for your password.
- No. Have you ordered anything from us in the past, have a certification or gone to an Annual Meeting?
- Yes I have. You are probably already in our database, contact us at info@aacei.org and we'll check for you.
- No I have not. You will need to create a new account. To create a new account, click here.
- Can I change my username and password?
- Yes, you can. On the left menu, under My Profile, select the Change Password option and follow the on-screen directions.
- Note: if you change your username and password, it will take effect immediately within this portal, but other items on the AACE Website, such as the Cost Engineering Journal will take up to one business day for the changes to take effect.
- If I signed up for a membership or renewed my membership today when will I get member prices?
- It takes at least one business day to finalize the process of a new membership or renewal, so please hold off ordering any additional items or registering for our Annual Meeting, Certifications or Distance Learning courses until at least after 5:00 PM the next business day.
- Note: Items on the AACE Website, such as access to the Cost Engineering Journal or other Members only items, will take up to one business day for final processing, you should be able to access them after 5:00 pm EST the next business day.
- It is also important that you note the changes you have made to either your username or password.
- I've subscribed as an Electronic subscriber, when can I view the Cost Engineering Journal?
- It takes at least one business day to finalize new and renewed subscriptions. You should be able to view the journal by 5:00 pm EST the next business day.
- I have forgotten my username and/or password, can't I just create another account?
- No, if you create a new account, this creates a few problems.
- Our database won't know if you are a member.
- We will have to merge the various records which may cause problems with your login information.
- If you have forgotten your username and/or password please follow the instructions under HELP on the login screen.
- If you need additional assistance contact us at +1.304.296.8444 or email us at info@aacei.org.
- I have questions about items in the bookstore, should I just place my order and you can refund me or charge me additional, if necessary?
- That is not recommended, it is much easier to address your questions so your order is correct. If you need help, you can either call us +1.304.296.8444 or email our Publications Department directly.
- Where do I change my personal information?
- Under My Profile on the left menu, you can change your email, name, phone number(s), and what addresses you want us to use for the Directory, if you're a member as well as your mailing address and billing address.
- To update your addresses, select the Address link on the left under My Profile. Use the update button to make necessary changes.
- You can also update/change your categories, i.e. if you're available for consulting work, etc., by selecting Categories under My Profile on the left menu.
- I registered for the Annual Meeting, a Certification Exam or Distance Learning Course, but when I go to the Checkout, it says $0.00?
- Most likely, you forgot to select an EVENT.
- For the Annual Meeting, you must select which technical program you want to attend the 3-Day or one of the 1-days, etc. it is not added automatically since we're not sure what you wish to attend.
- For Certification Exams, you must select the type of Exam you want to take, i.e. CCC/CCE, CEP, etc.
- For Distance Learning Courses, you must select which course within the timeframe you want to take.
- I started to register or join AACE, but decided not to, why are there items in my cart?
- If you start the process of registering or joining, our portal starts to put the items in your cart. If you decide not to finish, it is best to go through to the checkout and Cancel the entire transaction, otherwise those items will remain in your shopping cart.
- I just signed up for the Annual Meeting or Distance Learning Course but forgot to add an event, why does it say my registration is pending and won't let me add any additional events?
- Your registration has not been finalized yet, we finish the process on the next business day in the morning. It's an additional step built into the program.
- Once your registration has been processed, you will be able to log back in and add additional events.
- I tried to register for the Annual Meeting, a Certification Exam, a Distance Learning course or tried to buy a product and got I non-member prices. I was told that I had to wait for my membership to be processed. I've waited a few days why have the prices not changed?
- If you left any items in your shopping cart, the prices don't automatically change when you log back in. You need to go to your shopping cart and cancel the entire transaction and start over again. If you're still getting non-member prices even though the main page says you are a paid member, please contact us at info@aacei.org
- Why am I not able to register and pay for Certifications through this part of the website?
- We require additional information for Certification Registrations that are not yet connected to our online database. Unfortunately, some users found a way around entering that additional information so registrations were missing critical information. Since there was so much confusion it was decided to go back to our old format of entering the data manually. We apologize for any inconvenience this may cause you.
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